Last Updated: April 9, 2026
This page contains the Privacy Policy, Text Messaging Terms, Terms of Service, and Website Terms of Use for Premier Generators ("we," "us," "our").
By accessing or using our website at www.premiergenerators.com, submitting a form, scheduling an appointment, calling or texting us, or engaging our services, you acknowledge that you have read and agree to the terms described below, including our Privacy Policy, Text Messaging Terms, Terms of Service, and Website Terms of Use. If you do not agree, please do not use our website or services.
By submitting a form or contacting Premier Generators by phone, text, or email, you consent to receive communications from us related to your inquiry, including phone calls and text messages at the number you provide and emails at the address you provide. See the Text Messaging Terms below for details on message frequency, data rates, and how to opt out.
Our website uses cookies and tracking technologies as described in the Privacy Policy below. By continuing to browse this website, you consent to our use of cookies as described in the Cookies and Tracking Technologies section of this Privacy Policy.
We collect personal information in the following ways:
Information you provide directly. When you fill out a form on our website (to request a quote, schedule service, submit a referral, or contact us), we collect the information you enter, which may include your name, email address, phone number, home address, and details about your generator or service needs.
Information collected automatically. When you visit our website, we automatically collect certain technical information through cookies and similar technologies, including your IP address, browser type, device type, pages visited, time spent on pages, and referring website.
Information from third parties. We may receive your contact information from lead generation partners, home services marketplaces, or manufacturer referral programs when you express interest in generator services through those platforms.
We use the information we collect to:
Our website uses cookies and similar tracking technologies for the following purposes:
Analytics. We use analytics tools to understand how visitors interact with our website, including which pages are visited, how long visitors spend on the site, and how they arrived. This helps us improve our website and services.
Advertising and conversion tracking. We use advertising platforms to measure the effectiveness of our marketing campaigns. These tools may place cookies on your browser to track actions such as form submissions, phone calls initiated from our website, and page visits. This data helps us understand which marketing efforts are reaching homeowners who need generator services.
Customer relationship management. Our CRM platform places cookies to identify returning visitors and support communication related to your inquiry or service.
Online scheduling. Our appointment scheduling tool may set cookies to support the booking process when you schedule a consultation or service visit through our website.
Performance monitoring. We use monitoring tools to track website performance and ensure pages load reliably for all visitors.
By continuing to use our website, you consent to the use of cookies and tracking technologies as described above. You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, disabling cookies may affect website functionality, including our scheduling and form features.
When you call or text Premier Generators, our phone and messaging systems process your phone number, text message content, and related metadata to facilitate communication between you and our team. Calls may be recorded for quality assurance and training purposes; by continuing a call, you consent to recording. We also use communication tools to send appointment confirmations, service reminders, and other messages by phone and text. Communication records are stored to support our customer service operations.
We do not sell your personal information. We may share certain browsing and device data with advertising partners as described in the Cookies and Tracking Technologies section for the purpose of measuring advertising effectiveness. We otherwise share your information only in these circumstances:
Service providers. We share information with companies that help us operate our business, including our CRM platform, field service management system, phone and messaging platform, analytics tools, advertising platforms, and financing partners. These providers are contractually required to use your information only to provide services to us. When you apply for financing, your information is shared with the financing provider and is subject to their terms and privacy policy.
Manufacturer programs. As an authorized Generac dealer, we participate in manufacturer programs which may involve sharing customer and lead information with Generac.
Legal requirements. We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Phone numbers and text messaging. Your phone number and text message opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including supporting ongoing service relationships, warranty records, and maintenance history. Quote and lead information for prospective customers is retained for a reasonable period to support follow-up communication. You may request deletion of your personal data at any time (see Your Rights below).
You may request:
We will respond to verified requests within 45 days. Some data may be retained where required for legal, warranty, or administrative purposes. To make a request, contact us using the information in the Contact section below.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
By providing your phone number through a form on our website, by phone, by text, or through a third-party service, you consent to receive text messages from Premier Generators and agree to the following:
What you are opting into. You consent to receive text messages from Premier Generators related to your service inquiry, appointment scheduling, appointment reminders, service updates, and follow-up communications. Messages may also include responses to your questions and requests. Messages are not marketing or promotional in nature; they are sent in direct response to your inquiry or in connection with a service you have requested.
Message frequency. Message frequency varies based on your interaction with us. During active service periods (scheduling, installation, or repair), you may receive multiple messages per week. Outside of active service, messaging is infrequent.
Message and data rates. Standard message and data rates may apply, depending on your mobile carrier and plan. Premier Generators is not responsible for charges from your carrier.
Opt-out. You can opt out of text messages at any time by replying STOP to any message. You will receive a single confirmation message, and no further messages will be sent unless you opt back in. You may also opt out by calling (931) 787-9107 or emailing customersupport@premiergenerators.com.
Help. For help or questions about text messaging, reply HELP to any message, call (931) 787-9107, or email customersupport@premiergenerators.com.
No sharing. Your phone number and text message opt-in consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
Consent is not a condition of purchase. You are not required to consent to text messaging as a condition of purchasing any goods or services from Premier Generators.
Premier Generators provides whole home standby generator sales, installation, service, repair, and maintenance for residential properties in Tennessee and Georgia. All work is performed by licensed and insured Premier Generators employees.
Quotes provided by Premier Generators are based on a site assessment of your property and are valid for 30 days from the date of issuance unless otherwise stated in writing. Final pricing may change if site conditions differ from what was assessed, if code requirements change, or if the scope of work is modified at your request.
Appointment times are scheduled in good faith, but may be affected by weather, permitting timelines, equipment availability, or other factors beyond our control. We will notify you of any changes to your scheduled appointment as soon as reasonably possible.
Installation timelines vary based on permitting requirements, inspections, equipment availability, and local utility coordination. Timelines provided are estimates, not guarantees. We will keep you informed of progress throughout the project.
Payment terms are specified in your signed agreement or invoice. Premier Generators accepts payment by check, credit card, and financing through approved lending partners. Financing is subject to credit approval and the terms of the financing provider.
Generator equipment is covered by the manufacturer's warranty (Generac). Premier Generators provides a workmanship warranty on installation labor as specified in your signed agreement. Warranty coverage may require enrollment in a maintenance plan and adherence to recommended maintenance schedules. Warranty claims should be directed to Premier Generators, and we will coordinate with the manufacturer as needed.
Maintenance plan terms, pricing, and coverage are described at the time of enrollment. Plans renew according to their stated terms unless canceled. You may cancel a maintenance plan by contacting us at customersupport@premiergenerators.com or calling (931) 787-9107.
To the fullest extent permitted by law, Premier Generators' liability for any claim arising from our services is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, lost profits, or property damage not directly caused by our work.
You agree to indemnify and hold harmless Premier Generators, its employees, and its affiliates from claims, damages, or expenses arising from your misuse of generator equipment, failure to follow manufacturer guidelines, failure to maintain the equipment as recommended, or inaccurate information you provide to us.
Premier Generators is not liable for delays or failures to perform caused by events beyond our reasonable control, including but not limited to tornadoes, severe storms, ice storms, severe weather, utility outages, supply chain disruptions, government actions, or permit processing delays.
Any dispute arising from or related to these terms or our services shall first be addressed through good-faith negotiation. If negotiation does not resolve the dispute within 30 days, either party may pursue mediation or binding arbitration in accordance with the Consumer Arbitration Rules of the American Arbitration Association, conducted in Cumberland County, Tennessee. This does not prevent either party from seeking injunctive relief in a court of competent jurisdiction.
These Terms of Service are governed by the laws of the State of Tennessee, without regard to conflict of law principles.
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last Updated" date.
By accessing or using www.premiergenerators.com, you agree to these Website Terms of Use. If you do not agree, please do not use the website.
This website is provided for informational purposes and to facilitate communication with Premier Generators. You may not use this website to transmit harmful, fraudulent, or unlawful content, attempt to gain unauthorized access to any part of the website, or interfere with the website's functionality.
All content on this website, including text, images, logos, graphics, and design, is the property of Premier Generators or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. Generac and related marks are trademarks of Generac Power Systems, Inc.
We make reasonable efforts to keep website content accurate and current. However, information on this website (including pricing, product specifications, and availability) may contain errors or become outdated. We do not warrant that website content is complete, accurate, or current.
Our website may contain links to third-party websites (such as financing providers or manufacturer resources). We are not responsible for the content, privacy practices, or availability of third-party websites.
This website is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Premier Generators is not liable for any damages arising from your use of or inability to use this website, including but not limited to direct, indirect, incidental, or consequential damages.
For questions about this page or to exercise your privacy rights:
Premier Generators 232 Northside Lane, Crossville, TN 38571 Phone: (931) 787-9107 Email: customersupport@premiergenerators.com
