Generator Maintenance & Monitoring

Q: How often does my generator need maintenance?

Most Generac home standby generators should be serviced at least once per year. We schedule your annual maintenance based on your model, run hours, and time of year. If your generator runs often, or you have a high-demand setup, we may recommend additional visits.

Q: What’s included in the annual maintenance visit?

We perform a full, model-specific service using Generac’s recommended checklist. That typically includes an overall inspection, testing, and routine service items (like oil and filter service where applicable), plus a review of system status and any stored alerts. We also keep clear service records for you.

Q: Do I really need 24/7 monitoring?

Monitoring is not required, but it is one of the best ways to reduce surprises. Your generator runs scheduled self-tests, and monitoring helps confirm those tests happened and flags common issues like low battery, failed exercise, or communication problems. If something needs attention, you’ll get an alert and our team can help you decide next steps.

Q: How do alerts work, and who gets them?

Alerts can be sent to you by email or phone (based on the system installed), and our team can also see the status. Some issues can be diagnosed remotely. If a visit is needed, we will help schedule service and share clear options.

Q: What if my generator needs repairs?

If your system needs repair, we will explain what we found and provide a quote before work begins, unless it is a warranty repair with clear authorization. Members receive a parts and labor discount for non-warranty items, and your included diagnostic visit helps identify problems early when possible.

Q: Does maintenance help protect my Generac warranty?

Yes. Most warranty coverage expects routine maintenance and documentation. Our technicians follow manufacturer guidelines and keep service records, which helps you stay organized and protected if a warranty claim ever comes up.

Q: Can I cancel my plan, or transfer it if I sell my home?

Yes, plans can be canceled. If you prepay, refund terms can vary, but we can often help transfer coverage to the new homeowner at the same address. Call us and we will walk you through the options.

Scheduled maintenance plus 24/7 monitoring helps catch problems early, so your generator is ready when you need it.

Why generator maintenance matters

Regular maintenance keeps your standby generator ready, protects your warranty, and helps prevent surprise repairs.

Ready when the power goes out We check the essentials so your generator is more likely to start and power your home when you need it most.
Keeps your warranty in good standing Generac requires routine maintenance for warranty coverage. We handle the service and keep clear records.
Helps avoid surprise repairs A tune-up can catch small problems early, before they turn into bigger repairs.

Already have a generator?

We can bring your generator into our maintenance program.

• Complete inspection of your generator
• Full maintenance to bring it up to standard
• Add 24/7 monitoring with OmniMetrix or Mobile Link
• Enroll in the appropriate maintenance plan

We'll make sure your generator is in top condition before we add it to our maintenance program. Any necessary repairs will be quoted upfront.

24/7 Monitoring and Alerts

We monitor your generator around the clock and send alerts when something needs attention, so you and our team can respond quickly.

• Real-time alerts sent to your phone and email
• Weekly exercise monitoring ensures it's always ready
• Remote diagnostics often fix issues without a visit
• Automatic service scheduling when maintenance is due

*Monitoring requires either OmniMetrix or Mobile Link system. Installation available.

Maintenance Plan FAQs

Quick answers to the most common questions, so you know what to expect from maintenance and monitoring.

Generator Maintenance & Monitoring

Why generator maintenance matters

Regular maintenance keeps your standby generator ready, protects your warranty, and helps prevent surprise repairs.

Already have a generator?

We can bring your generator into our maintenance program.

24/7 Monitoring and Alerts

We monitor your generator around the clock and send alerts when something needs attention, so you and our team can respond quickly.

Ready to protect your investment?

Maintenance Plan FAQs

How often does my generator need maintenance?

What’s included in the annual maintenance visit?

Do I really need 24/7 monitoring?

How do alerts work, and who gets them?

What if my generator needs repairs?

Does maintenance help protect my Generac warranty?

Can I cancel my plan, or transfer it if I sell my home?